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/ What we handle

Every layer of your stack. Handled.

Eight core services that keep Memphis businesses online, secure, and out of IT crisis mode. Pick one, pick all eight — most clients start with managed IT and grow from there.

/ 01 — Service

Total IT — handled.

Our flagship offer. We become your full-stack IT department: monitoring, patching, helpdesk, security, vendor wrangling, the works. One predictable monthly invoice. No more wondering what's running on your network or whether someone updated the firewall.

Most popularFlat monthly fee24/7 coverageNo long contracts
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// What's included

  • 24/7 RMM monitoringEvery server, workstation, and network device watched in real time.
  • Patch managementOS and third-party apps kept current — automatically, off-hours.
  • Endpoint managementLifecycle, deployment, decommissioning, asset inventory.
  • User onboarding & offboardingNew hires productive day one, departing staff locked down within minutes.
  • Helpdesk for your teamMemphis humans on the phone, fast. No outsourced queues.
  • Monthly executive reportingWhat we did, what we caught, what's next — in plain English.
/ 02 — Service

Defense in depth.

Most breaches happen at SMBs because the attacker knows nobody's home. We layer real protections: identity, endpoint, email, training, monitoring. Then we test them. Cyber insurance carriers and auditors actually approve our stack.

HIPAA-readyPCI-awareCyber insurance approvedCMMC prep
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// What's included

  • Endpoint Detection & Response (EDR)Beyond antivirus. Behavioral threat hunting on every device.
  • Multi-factor authenticationRolled out everywhere it matters — not just email.
  • Email security & phishing defenseInbound filtering, banner warnings, simulated phishing campaigns.
  • Security awareness trainingShort, monthly, actually-watchable videos for your team.
  • Dark web monitoringWe tell you when your credentials surface for sale.
  • Quarterly security reviewsWhat changed, what's exposed, what we recommend.
/ 03 — Service

The backbone of your office.

Slow Wi-Fi kills more productivity than people realize. We design and deploy enterprise-grade networking that's fast, segmented, and stays up. Whether you're one location or a dozen, on-prem or hybrid — we've built it before.

On-premHybrid cloudMulti-siteHeat-mapped Wi-Fi
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// What's included

  • Firewall design & deploymentModern UTM firewalls with content filtering and IDS/IPS.
  • Wi-Fi engineeringHeat-mapped, mesh-ready, no dead zones — or your money back.
  • Switching & VLANsProperly segmented networks. Guest traffic stays away from production.
  • VPN & remote accessSite-to-site or zero-trust user VPN — we'll pick what fits.
  • Servers (physical & virtual)Hyper-V, VMware, on-prem and Azure. Sized to your real load.
  • Structured cablingWe coordinate the cabling crew or run the cable ourselves.
/ 04 — Service

Phones that don't suck.

Cloud-based VoIP done right: clear calls, real mobile apps, simple admin. Port your existing numbers, get desk phones if you want them, route calls intelligently. Per-seat pricing — scale up and down as you hire.

Cloud-hostedPer-seat pricingNumber portingNo long contracts
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// What's included

  • Cloud PBX & SIP trunksNo on-prem hardware to maintain. We host or you bring your own.
  • Smart call routingHunt groups, time-of-day rules, IVR, voicemail-to-email.
  • Mobile softphone appsiOS & Android — your team's office number on their phone.
  • Number portingWe handle the carrier paperwork. Zero downtime cutover.
  • SMS & MMSCustomers can text your business number directly.
  • Conference rooms & physical phonesPolycom, Yealink, Cisco — your call.
/ 05 — Service

Microsoft 365. Google. Azure.

We're a Microsoft Partner and we eat M365 for breakfast. Migrations, identity, SharePoint, Teams, Azure infrastructure. We also handle Google Workspace shops without forcing you to switch — pick what fits.

Microsoft PartnerIdentity & SSOEmail migrationsCost optimization
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// What's included

  • M365 deployment & migrationFrom Gmail, IMAP, on-prem Exchange — we've moved them all.
  • Identity & SSO (Entra ID)Centralize logins, enforce MFA, revoke access in seconds.
  • SharePoint & Teams setupProperly architected sites — not the chaos most companies have.
  • Azure infrastructureVMs, networking, backup, hybrid Active Directory.
  • Google WorkspaceWe support and migrate to/from. No vendor religion here.
  • License optimizationWe audit and rightsize — most clients save 15-30% on licensing.
/ 06 — Service

When ransomware hits — and it does.

Most backup systems are theater. Backups that haven't been tested aren't backups — they're hope. We run image-level backups, replicate them off-site to immutable storage, and actually test the restores. So when the day comes, you're back online in hours, not weeks.

3-2-1 strategyTested monthlyImmutable storage1-hour RTO
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// What's included

  • Image-level backupsWhole-machine snapshots, not just files. Bare-metal restores.
  • Off-site replicationEncrypted, immutable cloud copies — ransomware can't touch them.
  • Monthly tested recoveriesWe actually spin up your VMs in a sandbox to verify they work.
  • Documented runbooksStep-by-step recovery playbooks specific to your environment.
  • 1-hour RTO targetCritical systems back online within an hour of declaring a disaster.
  • Ransomware-proof architectureImmutable storage + air-gapped copies. Multi-layer defense.
/ 07 — Service

Memphis humans. Real fast.

When something breaks, you don't want to email a portal in Manila. You want a human who knows your environment to pick up. We answer the phone — most calls are remote-resolved in under 15 minutes. When we can't fix it remotely, we drive over.

24/7 availableMemphis-basedAvg <15m responseOn-site dispatch
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// What's included

  • Phone, email, portal, chatWhichever way your team prefers to ask for help.
  • One-click remote accessApproved by you, transparent, audited. We see what you see.
  • On-site dispatchMemphis-based techs, 50-mile radius, same-day for urgents.
  • Live ticket trackingYou and your team see every ticket's status, owner, and ETA.
  • Tiered escalation pathsTier 1 to senior engineer to Joel — no dead-ends.
  • Light user trainingWhen the same question comes up three times, we make a video.
/ 08 — Service

IT leadership without the C-suite salary.

Most SMBs don't need a full-time CIO — they just need someone strategic in the room when big tech decisions get made. That's vCIO: quarterly business reviews, multi-year roadmaps, budget defense, vendor negotiation, M&A due diligence. We sit beside you when it matters.

StrategicQuarterly cadenceRoadmap-drivenBoardroom-ready
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// What's included

  • Quarterly business reviewsWe sit down with leadership. What worked, what's next, what's at risk.
  • 3-year IT roadmapBudgeted, prioritized, defensible — bring it to the boardroom.
  • Budget planningCapEx, OpEx, refresh cycles, contract renewals. No surprises.
  • Vendor managementWe handle ISP, software, hardware vendors so you don't have to.
  • M&A due diligenceBuying or selling? We assess the IT environment honestly.
  • Compliance & audit prepHIPAA, PCI, SOC2, CMMC — we get you ready and walk you through it.
/ Not sure where to start?

Start with a free assessment.

We'll walk your environment, document what you have, and tell you where the actual risks are — before you spend a dollar with us.

Get a Free Quote → Call (901) 555-0100 // 30-minute call · No obligation